Refund & Return Policy

Last Updated: August 23, 2026

At Attires Aura, we strive to ensure that you are satisfied with your purchase. If you experience an issue with your order, this Refund & Return Policy explains the circumstances under which a return, replacement, or refund may be requested.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the conditions below.

To be eligible for a return, the product must:

• Be unused, unworn, and unwashed.

• Be in its original condition.

• Have all original tags and labels attached.

• Be returned with the original packaging, where applicable.

• Not be damaged, altered, or show signs of use.

All returned items are subject to inspection. Attires Aura reserves the right to decline a return if the product does not meet the applicable return conditions.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Products marked as final sale or non-returnable.

• Customized or personalized products.

• Gift cards.

• Products that have been worn, used, washed, altered, or damaged after delivery.

• Products returned without original tags or labels.

• Products returned without prior authorization, where authorization is required.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us review your request, you may be asked to provide:

• Your order number.

• Clear photographs or videos of the product.

• Images of the damage, defect, or incorrect item received.

• Images of the packaging, where applicable.

Once the issue has been reviewed, we will determine the appropriate resolution, which may include a replacement, return, store credit, or refund, depending on the circumstances.

4. How to Request a Return

To initiate a return, please contact our support team at:

Email: [Your Support Email]

Please include:

• Your order number.

• The name and contact details used to place the order.

• The product(s) you wish to return.

• The reason for the return.

• Relevant photographs or videos, if applicable.

Do not send any product back to us until you have received instructions from Attires Aura.

5. Return Pickup and Shipping Costs

Return pickup availability may depend on your location and the nature of the return.

If a return is accepted because the product was damaged, defective, or incorrect, Attires Aura will review the applicable return shipping or pickup arrangements.

For returns made for other eligible reasons, return shipping or pickup charges may be borne by the customer, where applicable. Any applicable charges will be communicated during the return process.

6. Refunds

Once a returned product is received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the refund will be processed through the original payment method or another appropriate method where permitted.

Please note that:

• Original shipping charges may not be refundable unless the issue was caused by an error on our part.

• Refund processing times may vary depending on your bank, payment provider, or payment method.

• The time taken for a refund to reflect in your account may be outside our direct control after the refund has been initiated.

7. Replacements and Exchanges

Replacements or exchanges are subject to product availability.

If a replacement product, size, or variant is unavailable, we may offer another appropriate resolution in accordance with this policy.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders can generally only be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled and will be handled in accordance with this Refund & Return Policy.

9. Contact Us

For questions regarding returns, refunds, replacements, exchanges, or cancellations, please contact us:

Attires Aura
Email: attiresaura24@gmail.com

We will make reasonable efforts to review and resolve your request as quickly as possible.